Tuscan Decor Decorating

Accents of Salado is located in Salado, Texas. Accents of Salado offers 2 home decor shopping services:

  • Online shopping at www.accentsofsalado.com

  • Onsite shopping at our Salado, TX showroom.

  • ACCENTS OF SALADO
    3366 FM2484
    SALADO, TEXAS 76571

    See Showroom Hours
    See Map to our showroom location.
    CUSTOMER SERVICE (877) 947-5938
    Fax (254) 947-3180
    CUSTOMER SERVICE EMAIL
    Telephone Ordering Hours: MON-SAT 10:00 A.M. - 5:00 P.M.(Central Standard Time)

    MERCHANT POLICIES

    ORDERS
    Orders may be placed via our toll free order line (877) 947-5938 or by using our secure online shopping cart.

    If placing an order via our shopping cart, credit is automatically reserved on the bankcard given by the customer. Orders are processed and charges are made to the bankcard within 1-2 business days* following the order. Orders are shipped within 24 hours of order processing by our company.

    Inquiries concerning your order are answered by contacting Customer Service at (877) 947-5938 or by emailing Customer Service.

    Any items not in stock at the time of ordering will not be put on a backorder for future shipment.
    If you wish to order an item that is temporarily out of stock you may do so by calling our telephone order line.
    Your name will be placed on a waiting list.
    Accents of Salado does not guarantee delivery of waiting list items.

    *Business Days are Monday-Friday (Holidays, Saturday and Sunday Excluded)


    SHIPPING
    Accents of Salado ships only to street addresses in the 48 states within the continental United States. Accents of Salado does not ship to Hawaii, to Alaska or to international destinations.

    We ship FedEx Ground. We do not ship Express or Overnight.

    You should receive your order within 7-10 business days.

    ACCENTS OF SALADO is not responsible for service transit time. Transit times are provided by the carrier,
    exclude weekends and holidays, and may vary with package destination, particularly during peak periods.

    SHIPPING AND HANDLING RATES
    The Shipping and Handling Rate (S & H) is determined by item.


    +(S & H $9.95)

    The rate is posted below the Purchase Button included with each item description.

    DELIVERY

    It is imperative that you give a shipping address where you or your agent will be present to receive your order. If you are not present, the shipping agent will leave your package(s) at the doorstep of the shipping address given. ACCENTS OF SALADO is not responsible for delivery if you are not present to personally receive your shipment.

    BACK ORDERS
    You may order an item that is temporarily out of stock by calling (877) 947-5938.
    We will ship the item to you when we receive it. Your credit card will be charged on the day that we process your shipment.

    SALES TAX
    We collect 7.25% Texas sales tax on orders shipped to Texas addresses.
    The state of Texas does not require that we collect sales tax on items shipped out of the state of Texas.

    RETURNS or SHIPPING DAMAGE CLAIMS
    RETURNING YOUR PURCHASE


    Is there a restocking fee?
    1. There is no restocking fee on
    items purchased at full price.
    2. There is a 25% restocking fee applied to clearance/sale items returned.

    Will the shipping/insurance costs
    be refunded that I paid to
    receive the item?
      No

    Does Accents of Salado pay for return shipping/insurance
    costs if I am unhappy with my purchase and I choose to return
    the merchandise?
      No


    We gladly refund the purchase price of any item that you purchased at full price and that you wish to return because the item in not to your liking. If you purchase an item at a reduced clearance price and choose to return the sale item a 25% restocking fee will be deducted from your refund. We do not refund shipping costs that you paid to receive full-price or sale items.

    We check each item before we package, box and ship the item. We do not ship defective merchandise. Most of our products are hand-crafted. They are constructed by hand and have characteristics common to hand construction. Our products have hand-painted finishes of a rustic nature. We make every effort to photograph and fully describe each item in shape, material, color, style, function and measurement. If you have questions concerning an item description, please ask these questions before ordering the item.

    We understand that there will be decorating items that you purchase that do not blend with your decor nor function in the space the way that you thought that they might. We are designers too and we want you to be totally pleased with your purchase. However, we do not pay any shipping or insurance costs for items delivered to you or for items that you choose to return. You will pay shipping and insurance costs to receive your purchase and try it in your space and shipping and insurance costs to return your purchase to us if it is not to your liking.

    In order to expedite your return, please follow the following procedures.



    RETURNS/DAMAGE CLAIMS

    Inspection of Your Order

    You have 2 days to notify us of shipping damage or to request a Return Authorization.


    STEP 1

    Please open all boxes immediately and check contents. Accents of Salado must be notified by email CustomerService@accentsofsalado.com or telephone (877) 947-5938 within 2 days of you receiving your purchase of any shipping damage or in the case that you want to return the item.
    In the case of shipping damage, it is imperative that you re-package the merchandise in its original packing materials to present to the shipping company claims agent.
    In order to expedite your return, please follow this procedure.



    RETURNS/DAMAGE CLAIMS

    Contact us via Email or Telephone
    to report damage or for a Return Authorization Number.


    (877) 947-5938

    STEP 2

    Call or email us for a Return Authorization Number within 2 days of you receiving your purchase. In the case of broken and damaged merchandise, we will advise you as to the claims procedure used by the carrier that delivered your purchase. CustomerService@accentsofsalado.com
    In order to expedite your return, please follow this procedure.



    RETURNS/DAMAGE CLAIMS

    Keep All Original Packaging Materials and the Original Box.

    STEP 3

    RETURNS - The item must be returned in its original packaging and in resalable condition. Be sure to repackage the item securely to avoid shipping damage and a lengthy claims procedure with the carrier that will delay the crediting to your account.

    DAMAGES - If you receive your purchase and your purchase was damaged in shipping, be sure to include all broken pieces in their original position and packaging when you repackage the item. When you notify us, we will give you information on the claims procedure as directed by the carrier.
    In order to expedite your return, please follow this procedure.



    RETURNS

    Write the Return Authorization Number on the Outside of the Box

    STEP 4

    Write the Return Authorization Number on the Outside of the Box in Bold and Clearly Visible letters and/or numbers. We do not accept parcels that do not carry a Return Authorization Number on the outside of the box.
    In order to expedite your return, please follow this procedure.



    RETURNS

    Merchandise must be returned via FedEx (Federal Express) or UPS (United Parcel Service)

    Return Address

    Accents of Salado
    3366  FM2484
    Salado, TX 76571

    We do not accept returns through the United States Post Office.


    STEP 5

    We accept returns by FedEx (Federal Express) and UPS (United Parcel Service) only.

    Take your package to the local FedEx or UPS office and you can be assured that your return will be received by us.
    Failure to ship your return by FedEx or UPS will result in lengthy delays or denial in processing your return.

    We do not receive mail at our physical address in Salado, Texas. The local post office does not deliver to our shipping warehouse located at 3366 FM2484 Salado, TX 76571 where your return must be sent.

    If you send the return through the post office, we will not receive it.

    In order to expedite your return, please follow this procedure.



    RETURNS

    The return must be received by Accents of Salado within 30 days
    of our ship date to you.


    STEP 6

    Your return has 30 days from the date that we shipped your purchase to you to arrive at our shipping warehouse location at 3366 FM2484 in Salado, Texas. NO EXCEPTIONS. Items arriving after the 30 day period will not be accepted by Accents of Salado. FedEx and UPS will be denied delivery and the carrier may send you notice that delivery was denied. Your package will then be in the possession of FedEx or UPS.

    In order to expedite your return, please follow this procedure.



    RETURNS/DAMAGE CLAIMS

    When will Accents of Salado refund the purchase price of my return?

    When will Accents of Salado settle my damage claim by a refund or
    by sending me replacement merchandise?


    STEP 7

    If the ACCENTS OF SALADO RETURN POLICY is followed in making your return and if the item is received by us in resalable condition, the purchase price of the item will be refunded to your credit card within 5 business days (Mon-Fri).
    If the item is damaged in shipping, either when we shipped to you or when you returned the item to us, the purchase price will be credited to your credit card when the carrier settles the claim. The claim process may take up to six weeks or more.

    Thank you for following the return procedures. In doing so, you can be assured that your return will be processed efficiently and in accordance with the Accents of Salado Return Policy and above described procedures.